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A Study on Customer Satisfaction Towards Professional Courier Service

	International Journal of Scientific Research and Engineering Development (IJSRED)	Full Text:
	Published Issue : Volume-4 Issue-1
	Year of Publication : 2021
	Unique Identification Number : IJSRED-V4I1P19
	Authors : Mr.C.Nithees Kumar, Mrs.G.Viji
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Abstract :

In the recent decades, the courier service sector worldwide underwent radical changes, to become a significant factor in the exchange of goods and communications in today’s era of global connectivity and mass Internet penetration. Both the supply and demand are transformed. Traditional courier services are increasingly affected by competitive pressure of Information and Communication Technologies (ICT) and the process of globalization. Apart from getting adapted to the rapidly changing environment, courier companies strive to become a driving force for change by offering more specific and diverse services.