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Measuring SMEs Performance Holistically Includes Financial, Non-Financial and Social Aspects

	International Journal of Scientific Research and Engineering Development (IJSRED)	Full Text:
	Published Issue : Volume-4 Issue-1
	Year of Publication : 2021
	Unique Identification Number : IJSRED-V4I1P72
	Authors : Putu Yudy Wijaya, Ni Nyoman Reni Suasih
	: Click Here | DOI : https://doi.org/10.5281/zenodo.4540194

Abstract :

SMEs has a real role as one of the driving factors for economic growth in several countries. Therefore, it is very important to know the condition of SMEs through performance measurement. The purpose of this paper is to examine how to measure the performance of SMEs in a holistic manner. Therefore, three aspects are used as an approach, namely financial, non-financial, and social aspects. The measurement of business performance needs to be done holistically and comprehensively. Various performance measurement techniques continue to evolve along with the orientation of the success of an enterprise. One of the adjustments or supplements to measuring business performance is to include social elements as one aspect of performance, in addition to financial aspects (financial performance) and non-financial aspects (customer perspective, learning and growth).