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Prisoners' Perceptions of the Correction Institution Service in Java Region Indonesia

	International Journal of Scientific Research and Engineering Development (IJSRED)	Full Text:
	Published Issue : Volume-4 Issue-2
	Year of Publication : 2021
	Unique Identification Number : IJSRED-V4I2P47
	Authors : Reynhard Saud Poltak Silitonga, Abdul Hakim, Abdullah Said, Siswidiyanto
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Abstract :

Public services are part of the essence of the government's presence in carrying out the mission of development, including service for prisoners in Correction Institution in Java, Indonesia. Prisoners who are part of the community are fostered so that they are better prepared to return to society. This study aims to analyze the level of prisoners' perceptions of the correction institution service through the self-service Correctional Database System. This research adopts a quantitative approach, by distributing questionnaires to 389 respondents, coming from 9 Correction Institution Class I, in Java, Indonesia. The results showed that the perceptions of the prisoners towards all service providers showed a very good level. Perception of service reliability was 4.36, transparency was 4.35, the relation was 4.7, tangible was 4.38, and ethics was 4.37. Overall the score of respondents' perceptions on public service quality was 4.36 which is in the very good category. This indicates that public service quality is an important thing perceived by most prisoners.