International Journal of Scientific Research and Engineering Development

Information and Communication Technology (ICT) refers to digital tools that enable communication system, information processing, and efficient delivery of services across sectors. ICT plays a vital role in strengthening rural governance by enhancing transparency, accountability, and efficiency in service delivery. It facilitates access to government services such as digital certificates, online applications, and benefit transfers, while improving information sharing and citizen participation at the grassroots level. However, the effective use of ICT in rural areas faces several challenges, including low awareness, digital illiteracy, poor internet connectivity, language barriers, and lack of adequate infrastructure. Government initiatives such as eGovernance programmes, digital service centres, and online portals aim to address these issues, yet implementation gaps remain. The study aims to understand the role of ICT in rural governance, analyse its impact on service delivery, and identify key challenges faced by rural communities.The significance of the study lies in its focus on selected Gram Panchayats of Mekhliganj Block in Cooch Behar, a border-based rural area with typical socio-economic conditions. The study adopts a descriptive and empirical research design. Primary data was collected through a structured survey of 150 respondents from three Gram Panchayats, along with interviews of service providers and Panchayat officials.The findings reveal that although awareness of ICT is relatively high, actual usage remains moderate. ICT has improved transparency and accessibility of services, but challenges such as lack of training, weak infrastructure, and limited participation. In conclusion, ICT has strong potential to transform rural governance and service delivery, but its effectiveness depends on improving awareness, capacity building, and infrastructure for inclusive development.

Bijoy Das, Papan Roy,"Assessing The Impact of ICT on Local Governance and Service Delivery in Rural Area: An Empirical Study of Mekhliganj Block in Cooch Behar District, West Bengal" International Journal of Scientific Research and Engineering Development, V9(2): Page(2167-2175) Mar-Apr 2026. ISSN: 2581-7175. www.ijsred.com. Published by Scientific and Academic Research Publishing.