International Journal of Scientific Research and Engineering Development

Artificial intelligence (AI) has become an important learning tool in education. Students frequently use AI platforms such as ChatGPT, Google Gemini, Claude and Perplexity AI to clarify doubts, complete assignments, prepare for exams and receive research support. However, different AI tools sometimes give different answers for the same question. This creates confusion among students. It also affects their trust in AI-generated information. This study examines how students interpret conflicting AI responses and how these differences influence their trust, verification behaviour, critical thinking and decision-making. The study is based on primary data collected from 244 students from different universities in Odisha. Both technical and non-technical students were included in the study. The collected data were analysed using Percentage analysis, Reliability analysis (Cronbach’s Alpha), KMO and Bartlett’s Test, Factor Analysis, Pearson Correlation Analysis and Chi-Square Test. The findings show that ChatGPT is the most used AI tool among students. Many students use more than one AI tool at the same time. Students mainly trust AI answers that are clear, logical and easy to understand. Many students compare different AI responses before accepting an answer. Some students also verify information using textbooks or trusted online sources. The study also found that conflicting AI answers improve critical thinking and evaluation skills. At the same time, they also reduce trust and create confusion. The study concluded that AI tools are useful for education, but students should use them carefully. However, contradictory outputs also reduce trust and create uncertainty during academic decision-making. Many students prefer to combine multiple AI responses before forming their final understanding of a topic.

Kumudini Pradhan, Dr.Jayashree Jethy, Gayatri Mahashakti Mishra,"Conflicting AI Explanations and Trust Dilemma: A Study on Students’ Interpretation and Choices Among Multiple AI Tools" International Journal of Scientific Research and Engineering Development, V9(3): Page(1168-1179) May-June 2026. ISSN: 2581-7175. www.ijsred.com. Published by Scientific and Academic Research Publishing.